Shipping, Returns, Refunds & Donation Cancellation Policy

Last updated: June 16, 2026

This Policy applies to physical products, charitable donations, and recurring donations accepted by Hummingbirds Center Research Institute - Centro Colibri, Inc. through https://hummingbirdscenter.org or an official checkout or donation page that identifies the Organization and links to this Policy.

Current website status. As of the Last Updated date, the Website may not yet accept online payments or donations. This Policy becomes applicable when the relevant transaction functionality is enabled. No order or donation is complete until the Organization or its payment processor confirms successful acceptance.

1. Contact Before Returning an Item

All return, replacement, shipping, cancellation, and refund requests must begin by contacting info@hummingbirdscenter.com or +1 (646) 992-3830. Include your name, order or donation reference, email used for the transaction, transaction date, item and quantity, delivery address where relevant, and a clear description of the issue.

Do not mail or deliver a return without written return authorization and instructions. Unauthorized returns may be delayed, refused, or returned to sender because product integrity, traceability, and the correct return destination must first be confirmed.

2. Shipping Destinations, Methods, Charges, and Timing

When physical sales are enabled, each available product page or checkout will state the destinations we currently serve, available shipping methods, estimated handling time, estimated carrier transit window, and shipping charge or the method used to calculate it. These transaction-specific details form part of this Policy. We do not accept an order to a destination that is not offered at checkout.

Delivery estimates are not guarantees. Carriers, customs, weather, seasonal volume, emergencies, address problems, regulatory reviews, and events outside reasonable control can cause delay. Preorders, backorders, temperature-sensitive handling, or limited production schedules will be disclosed before the order is submitted or in a prompt follow-up notice with an option to cancel if required by law.

The purchaser is responsible for reviewing and entering a complete, deliverable address. Contact us immediately if an address must be corrected. We cannot guarantee a change after fulfillment begins. If a shipment is returned because of an incorrect address, refusal, failure to collect, or a restriction not disclosed by the purchaser, we may refund the product price after return inspection less nonrefundable outbound and return shipping costs, to the extent permitted by law.

For an international shipment, the recipient is responsible for import eligibility, permits, duties, taxes, customs charges, brokerage fees, and other governmental costs unless checkout expressly states otherwise. We may cancel an order that cannot lawfully or reliably be shipped to the destination.

3. Order Cancellation Before Shipment

You may request cancellation before the order ships. We will make reasonable efforts to stop fulfillment, but cancellation is not guaranteed once picking, packing, custom preparation, labeling, or carrier transfer has begun. If cancellation is completed before shipment, we will refund the amount collected for the canceled items and any unearned shipping charge.

If a product is a preorder or has a special cancellation term, that term will be disclosed before purchase. We may cancel an order because of inventory, pricing, payment, fraud, legal, shipping, safety, or quality-control issues. If we cancel and do not supply the item, we will refund the amount collected for it.

4. Returns for Change of Mind

Subject to the exclusions below, you may request authorization to return an eligible physical product within 30 calendar days after recorded delivery.

To qualify for a change-of-mind return:

· the request must be made within the 30-day period;

· proof of purchase from the Organization must be provided;

· the item must be unused, undamaged, complete, and in its original packaging with labels, seals, instructions, and accessories;

· Hummcare Nectar or another consumable product must remain unopened, factory sealed, untampered with, properly stored, and suitable for resale; and

· a feeder or component must not have been used, assembled in a way that causes wear, exposed to nectar or contaminants, sterilized, autoclaved, chemically treated, modified, engraved, or damaged.

For an approved change-of-mind return, the purchaser is responsible for return shipping and safe packaging. Original shipping charges are not refundable unless required by law. We do not charge a restocking fee for an item returned in eligible condition, but we may deduct documented loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.

5. Non-Returnable Items

Except where defective, incorrectly supplied, subject to a recall, or returnable under mandatory law, the following are not eligible for return:

· opened, unsealed, punctured, used, mixed, diluted, prepared, contaminated, adulterated, expired, or improperly stored nectar or other consumable products;

· feeders or components that have been used, exposed to birds or nectar, sterilized, autoclaved, chemically treated, modified, damaged, or are missing parts;

· items marked final sale or non-returnable before purchase;

· personalized, custom-produced, or institution-specific items disclosed as non-returnable before purchase;

· items not purchased directly from the Organization; and

· items returned without authorization or outside the return period, unless we agree otherwise or law requires acceptance.

These exclusions protect animal health, biosecurity, product integrity, and future purchasers. They do not limit remedies for a defective, unsafe, materially nonconforming, or incorrectly supplied product.

6. Damaged, Defective, Unsafe, or Incorrect Products

Inspect the shipment promptly. Contact us within seven calendar days after delivery if an item arrives damaged, leaking, contaminated, defective, materially different from the order, missing components, or otherwise unsafe. If a condition was not reasonably discoverable within seven days, contact us promptly after discovery and within any applicable warranty or legal period.

Please retain the product, packaging, shipping label, and packing materials and provide photographs or other reasonable information needed to investigate. Do not use or discard a product that may be unsafe unless immediate disposal is necessary to protect animals or people; if so, document the condition when safe.

After review, we may provide troubleshooting, replacement parts, a replacement item, a return label, a partial refund, or a full refund, as appropriate and required by law. When the issue is our error or a covered defect, the Organization will pay reasonable authorized return shipping. A replacement may be unavailable due to limited production or inventory, in which case a refund may be offered.

7. Missing or Delayed Shipments

If tracking shows delivered but the package is not found, check the delivery location, household or institutional receiving area, neighbors where appropriate, and the carrier. Contact us promptly so we can assist with a carrier inquiry. A claim may require a signed statement, identity or address confirmation, or cooperation with the carrier or payment processor.

If tracking does not update or a shipment exceeds the disclosed delivery window, contact us. We will investigate and, depending on the circumstances and applicable law, may reship, replace, or refund. We are not responsible for delay caused solely by customs, a recipient's permit failure, an incorrect address, refusal, or failure to collect, but we will handle any returned package under this Policy.

8. Return Shipping and Inspection

Use the return method and address stated in the written authorization. We recommend a trackable service and adequate insurance for a customer-paid return. The purchaser bears the risk of loss for an unauthorized or customer-paid return until received, except where law provides otherwise.

Returned items are inspected for identity, condition, completeness, seals, contamination, use, and compliance with the authorization. We will notify you whether the return is approved, partially approved, or rejected and explain any material deduction or rejection.

9. Refund Amount and Method

An approved refund is generally issued to the original payment method. We do not normally issue cash, check, or a refund to a different card or account. If the original method cannot receive the refund, we will follow the lawful options made available by the payment processor.

For an eligible return, the refund generally includes the approved product price and associated sales tax. Original shipping is refunded when the return results from our error, a covered defect, or a legal requirement; otherwise, original and return shipping are not refundable. Customs duties, brokerage fees, and taxes paid directly to another authority are not refunded by us.

We will initiate an approved refund within a reasonable period after approval or inspection. The time for the credit to appear depends on Stripe or another processor, the payment method, card network, and issuing bank. A refund confirmation does not mean the bank has completed posting the credit.

10. Charitable Donation Refunds

Charitable donations are generally final because they are voluntary gifts accepted for the Organization's charitable purposes. We will, however, review a request made within 30 calendar days after the donation in cases such as:

· a duplicate donation caused by a technical or processing error;

· an incorrect amount entered by mistake;

· a donation made without the payment-method holder's authorization;

· a material technical error in the donation page or transaction;

· a donation that the Organization determines it cannot lawfully or ethically accept; or

· another exceptional circumstance in which a refund is required by law or approved by the Organization in good faith.

A donor seeking a refund must provide enough information to identify the transaction and verify authority over the payment method. We may consult the payment processor and may deny a request that appears fraudulent, abusive, unsupported, or legally unavailable. Approval is not guaranteed except where required by law.

If a donation refund is approved, the associated charitable acknowledgment is canceled or adjusted. The donor is responsible for correcting any tax filing or claim based on the refunded amount and should consult a tax adviser.

11. Recurring Donation Cancellation

A recurring donation may be canceled through any donor portal provided or by contacting us before the next scheduled charge is initiated. The cancellation stops future charges. It does not automatically refund charges already processed.

If a cancellation request is received after a charge has entered processing, the cancellation may take effect for the following cycle. A request to refund the processed donation will be reviewed under Section 10. We will send or retain reasonable confirmation of cancellation.

12. Unauthorized Transactions and Payment Disputes

If you believe a transaction was unauthorized, contact the card issuer or financial institution promptly and notify us so we can review and cooperate with Stripe or the relevant processor. You may also contact us first about a billing, product, delivery, or cancellation issue so we can attempt to resolve it. Nothing in this Policy waives a lawful right to dispute a charge.

Knowingly submitting false statements, fabricated damage, a false non-delivery claim, or an abusive chargeback may violate the Terms and applicable law.

13. Mandatory Consumer Rights

This Policy does not exclude or limit warranties, returns, refunds, cancellation rights, or remedies that applicable law does not permit us to exclude. If a mandatory rule provides greater protection, that rule controls. Residents outside the United States may have additional rights depending on the destination and transaction.

14. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted with a new Last Updated date. A transaction remains subject to the version presented or linked when it was made, together with any transaction-specific terms, unless a change is required by law or lawfully agreed.

15. Contact Information

Hummingbirds Center Research Institute - Centro Colibri, Inc.
447 Broadway, 2nd Floor, Suite 1012, New York, NY 10013, United States
Email: info@hummingbirdscenter.com
Phone: +1 (646) 992-3830
Website: https://hummingbirdscenter.org